Manager Credit & Collections | Concord Hospital

08 Mar 2019 6:51 AM | Anonymous

Position Description: Responsible for the management and optimization of self-pay collections for the organization. Ensure the highest level of customer service is provided to our patients. Develop, maintain and audit relationships with third party collection vendors. Ensure the organization maintains high level of integrity through comprehensive understanding of regulatory requirements around the collection process (i.e.: FDCPA, IRS 501(r), etc.) Working under the supervision of the Director of Revenue Operations, the Manager, Credit & Collections has direct oversight for the Customer Service unit.

Education: Bachelor’s degree in Business or related field. 

Certification, Registration & Licensure: Medical coding certification preferred. 

Experience: Four years related experience and/or training. Equivalent combination of education and experience may be considered. Knowledge and understanding of hospital revenue cycle operations. Knowledge of regulatory publications, how to access and interpret. Extensive knowledge of government and commercial payer requirements to ensure accurate and compliant billing of hospital inpatient, outpatient, surgical and ancillary services. Knowledge of reimbursement methodologies.


Wendy Dumais