Associate Vice President, Hospital Central Billing | Phillips DiPisa on behalf of UMass Memorial Medical Center

27 Aug 2019 3:15 PM | Anonymous

Position Description: UMass Memorial Health Care which is the leading academic health system in central Massachusetts, seeks an Associate Vice President, Hospital Central Billing Office to join their Revenue Cycle leadership team. They seek an accomplished, competent and team-oriented leader for this position.

UMass Memorial Medical Center (UMMMC) is a private, not-for-profit organization and the region's trusted academic medical center, committed to improving the health of the people of Central New England through excellence in clinical care, service, teaching and research. UMass Memorial Medical Center is a 779-bed facility on two acute care campuses (University and Memorial), and an ambulatory care campus (Hahnemann), all located within a few miles of each other in Worcester. The University campus is physically contiguous sharing a campus with the UMass Medical School. The Medical Center offers a full complement of sophisticated technology and support services, providing the region with specialists renowned for their work in areas such as cardiology, cancer, emergency medicine, minimally invasive surgery, women’s health, and children’s medical services, including an internationally recognized newborn intensive care unit.

The UMass Memorial Revenue Cycle operates and is managed as an integrated function across all 3 Hospitals and the UMass Memorial Medical Group. The Revenue Cycle is comprised of the following towers – Patient Access, Health Information Management, Revenue Integrity, Hospital Billing and Physician Billing. Each tower is led by an Associate Vice President (AVP) who oversees the area’s functions across the healthcare system, while working together with the System Vice President of Revenue Cycle Operations/Chief Revenue Officer and other AVPs to optimize overall revenue cycle performance.

Responsibilities: The Associate Vice President, Hospital Central Billing Office (CBO) is responsible for ensuring timely, efficient, accurate and compliant hospital claim generation, accounts receivable and denial management, and balance resolution in accordance with governmental regulations, third party contracts, UMMHC policies and generally accepted patient accounting practices. This individual will have revenue cycle oversight for all UMMHC hospitals and in excess of $1.5 billion in annual revenue. The AVP is a member of the Revenue Cycle leadership team and has responsibility for a departmental staff of 150 FTEs and a budget commensurate with the department’s responsibilities.
Required Education and Experience:

  • A Bachelor’s degree in business, health care administration or a related field is required with a Master’s degree preferred.
  • A minimum of ten years of progressively responsible experience working in a revenue cycle management/patient accounting role in a complex hospital or health system is required.
  • Minimum of five years’ experience in a leadership and supervisory and people management capacity is needed.
  • Demonstrated, in depth knowledge of patient accounting and accounts receivable management standards and practices.
  • Excellent communication skills including the ability to effectively summarize and convey difficult and detailed topics to senior leadership and build consensus around improvement initiatives.
  • Strong computer skills (e.g., Microsoft Word, Excel, PowerPoint, Project, Visio).
  • Demonstrated knowledge of and experience with clinical and revenue cycle computer systems. Epic clinical documentation/charging/coding experience is preferred.


Claire Connolly